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George Fisher: Duty Manager

Location: Keswick, Cumbria


4 Sep 2023

Closing date:

1 Oct 2023

Do you love the outdoors and are you passionate about sharing this expertise with customers? Do you care about great service and driving store performance? Would you relish the opportunity to work at an iconic Lake District location? If so, we would love to hear from you as we are looked for a Duty Manager to join our team in our iconic George Fisher store in Keswick.


Location: Keswick (CA12)

Job Type: Permanent, Full Time


Salary: from £23,603 per annum and excellent benefits including (but not limited to) 40% discount, pension scheme, healthcare scheme, BenefitHub store discount scheme and extensive training to aid your personal development and career progression.


The Mountains Are Calling

At George Fisher we’re more than just a premium outdoor retailer.

We’re a community of explorers and adventurers who believe that one day outside can make your week. That a lungful of clear, sharp air is good for the soul. That outdoors is better than indoors.

Our history and heritage is the stuff of mountaineering legends but if you want to be part of our future then your adventure starts here….


Duty Manager – George Fisher, Keswick

Our Duty Managers are key to the successful operation of our stores. You will form part of the management team, and will be responsible for ensuring that the highest levels of customer service are provided in store.

The position is full time and the successful candidate will be expected to flexible including working weekends as required.


What does a day look like?

Our stores can be incredibly varied, and no two days are ever quite the same! However, you can expect to:

  • Lead and motivate the team, and deputise in the absence of the Store Manager and Retail Manager
  • Delegate tasks to the team and ensure these are completed to high standards
  • Open and close the store, including completing all cashing up procedures
  • Share your expertise and connect with our customers as you assist them in purchasing the right gear to enjoy the outdoors
  • Maintain our excellent shop floor standards and ensure the store is a beautiful and engaging place for our customers to shop
  • Support the merchandising of the store by ensuring that products are in the right place and in the right quantities
  • Research and resolve customer issues
  • Implementing marketing campaigns and promotions as directed by the Store Manager
  • Deal with enquires and complaints, resolving the issue at the earliest opportunity, liaising with the office customer service team to resolve warranty issues.


Who are we looking for?

What makes a good colleague at George Fisher? We believe you need:

  • A positive attitude
  • An active life and a passion for the outdoors
  • A friendly and confident manner
  • The ability to learn
  • A passion for our products and be an ambassador for our values and our brand
  • An experience in a similar supervisory role would be beneficial


What will I get?

We believe in rewarding our colleagues for their hard work, and our benefits package reflects this:

  • 40% colleague discount rate with access to Pro Deals from our suppliers
  • Company pension scheme
  • Healthshield cash back healthcare scheme
  • Refer a Friend scheme
  • Extensive training
  • The ability to progress

To apply, please send a CV and covering letter to recruitment@tiso.co.uk



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