Sales and Accounts Administrator

Tebay, Cumbria

Lyon Equipment Limited serves the outdoor, work at height and rescue markets with equipment and expertise to venture further.  This includes distribution for a portfolio of high quality brands, manufacturing of our own Lyon branded products and technical training.

Lyon provides a friendly, dynamic working environment and values a good work life balance.

We are seeking to appoint a full time Sales and Accounts Administrator to join our busy Sales team based at Tebay.

The Sales Department:

This department is part of our Customer Services function and is responsible for the processing of all our customer purchase orders, dealing with customer enquiries (stock levels, prices, technical questions etc.) and managing customer accounts. 

In this administrative and technical role we require practical user experience of the products, strong administrative ability and excellent customer service skills.  The job is well suited to someone with experience in e-commerce, ideally in the outdoor sector.  In addition to working directly with our customers, the Sales team also work closely with other departments including;

  • Logistics – Despatch queries, stock issues and deliveries
  • Purchasing – Enquiries from customers about lead times and special orders
  • Finance – Customer credit limits and invoicing
  • Sales Reps – Day to day liaison and relaying information about customers
  • After Sales – Warranty returns and advice
  • E-Commerce  
  • Strategic Partners – External businesses assisting with digital marketplace presence

There are currently five members in the Sales team; it is therefore essential that you are happy working as part of a team in an open office environment.

Reporting to the Lyon Customer Services Manager, the job will involve:

  • Computerised sales order processing
  • Providing technical information and advice on our products
  • Developing customer relationships and understanding their needs
  • Identifying alternatives or substitutions for items out of stock
  • Proactive selling
  • Creating quotations
  • Chasing late payments – credit control
  • Preparing reports and documents
  • Reception cover 

The person we seek will ideally meet the following criteria:

  • Have good computer skills, particularly MS Excel, with the ability to pick up new systems easily
  • Ideally have experience of computerised stock/accounting packages and e-commerce order processing
  • Have practical knowledge of some of the products from our range and be keen to learn
  • Have excellent customer service skills
  • Be organised and numerate, with a good attention to detail
  • Possess good communication skills, both written and verbal – essential for dealing with our customers
  • Be self-motivated and also happy to work as a team member
  • Be willing to undertake personal training and development
  • Have enthusiasm - a sense of humour would also be good!

Hours of work:

This is a full time position which equates to 37.5 hours per week.  We work slightly longer hours Monday – Thursday in order to enjoy an early finish on a Friday every week.  These hours are Monday to Thursday 08:00 – 17:00 and Friday 08:30 – 14:00.

The benefits include:

  • Commencing salary likely to be in the region of £15,000 - £18,000
  • 30 days paid holiday entitlement per annum (pro rata) including public holidays
  • Generous staff discount (for personal use only) on the products we distribute
  • Cycle to work scheme
  • Childcare vouchers
  • Free use of Company loan kit when available

Upon successful completion of a three month probationary period you will be offered:

  • Inclusion to our workplace pension scheme
  • Membership of our private healthcare scheme
  • Lyon is an employee owned Company; after the appropriate qualifying period, you will be invited to become a shareholder when the next share offer is made

To apply:

Application forms can be downloaded from our website www.lyon.co.uk, alternatively please contact Brenda Thexton on 015396 24040.

Please return your completed application (you may also include a C.V should you wish) to:

Carol Nicholls
Managing Director - Commercial
Lyon Equipment Limited
Unit 3-7 Tebay Business Park
Old Tebay
Penrith
CA10 3SS

Or email carol@lyon.co.uk

Closing date for applications:  09:00 on Friday 9th March 2018

Interviews likely to take place during week commencing: Monday 19th March 2018

Posted:
22 Feb 2018
Closing date:
09 Mar 2018
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