A great opportunity has arisen for a German Speaking Customer Service Assistant at Osprey Europe’s brand new purpose built Headquarters based in Poole, Dorset.
California 1974. Osprey was born at the seat of a single sewing machine with a head full of ideas and a desire to design & build innovative backpacks to the highest standards.
Since those humble beginnings, Osprey has built a worldwide reputation and distribution network that holds true to those founding principles.
Today Osprey packs are continuing that early pioneering spirit of daily adventure, from the highest mountains to the remotest islands and everywhere in between.
Osprey Europe was established in the UK in 2003 to handle supply of Osprey products to the European market and to increase its global recognition as an industry leader.
This key role in the Customer Service team will provide the following:
Reporting to the Customer Service Manager, part of your responsibilities will be to deal with our retail partners on stock availability and price information, processing and amending orders. You will liaise with and support sales reps and agents and you will provide a service to our customers by advising on products and assisting with queries. Responsibilities will also include monitoring orders on the system and liaising with the distribution centre to ensure customer delivery requirements are met. You will also be dealing with shipping companies to trace customer shipments. As part of this role you will work alongside the Finance team to undertake duties such as monitoring late payments and performing credit checks.
You must be pro-active and a forward thinker with a flexible attitude to work. You will have the ability to juggle multiple tasks whilst maintaining excellent attention to detail. With high numeracy skills you will also possess an enquiring mind. Interest and participation in outdoor activities would be an advantage.
Poole Headquarters – United Kingdom
About the Ideal Person:
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