Lyon Equipment Limited (Lyon) is an employee owned company serving the Outdoor, Work at Height and Rescue markets with ‘equipment and expertise to venture further’.
We are positioned at the technical end of the outdoor and watersports markets, distributing a wide spectrum of well-known and trusted brands. These brands include, Ortlieb, La Sportiva, Exped, Julbo, Optimus, Katadyn, Lyon, GSI, Gregory, Light My Fire, Hydrapak, Solostove, Bombtrack bikes, RTM, Dag, Bic Windsurf, amongst others.
Lyon provides a friendly working environment and values a good work life balance.
We are seeking to appoint two full time Customer Services & Technical Information Assistants to our busy Customer Services Department based at Tebay.
The Customer Services Department:
The Customer Services team are responsible for the processing of returned items for all of our brands covering both our professional and sports markets as well as answering technical enquiries relating to our products. The role will involve processing both technical and non-technical returns; user experience and an interest in some of the products we supply is essential.
The Customer Services team also monitor and control product quality within the business for all of our brands. Sustainability is extremely important to us, and we endeavour to repair products wherever possible. Training will be given on repairing Ortlieb, Exped, Gregory, La Sportiva, Julbo, watersports and PPE products.
The job will involve:
The person we seek will ideally meet the following essential criteria:
Hours of Work:
These are full time positions which equates to 37.5 hours a week. We work slightly longer hours Monday-Thursday in order to enjoy an early finish on a Friday every week. These hours are Monday to Thursday 08:00 – 17:00 and Friday 08:30 – 14:00.
The Benefits include:
We are certified to ISO9001:2008 Quality Management Systems, ISO14001:2004 Environmental Management Systems and have achieved Investors in People certification.
Upon successful completion of the 3 month probationary period you will be offered:
Inclusion to our qualifying pension scheme
Membership of our private healthcare scheme
To apply for this position:
Application forms can be downloaded from our website www.lyon.co.uk, alternatively please contact Brenda Thexton on 015396 24040. Please note that you must complete an application form in order to be considered for this position.
Please submit your completed Lyon application form (you may wish to include your CV in support of your application) to:
Lyon Equipment Limited
Units 3 – 7
Tebay Business Park
The closing date for applications 09:00 on 8th January 2018.
Interviews for this post are expected to take place on 24th, 30th & 31st January 2018.