After Sales and Customer Service Assistant ( Full time, or 3 day week considered )

Newcastle, Tyne and Wear

The Mountain Boot co Ltd is looking to recruit to the role of After Sales and Customer Service Assistant

Working from our Newcastle office Monday-Friday we are seeking an enthusiastic individual, with strong communication and organisation qualities. This exciting new role focuses on adding additional power and resource to a key and busy department. Mountain Boot co distributes a leading portfolio of Outdoor and snow sports products and this is an excellent role for anyone looking to join both the business and the distribution side of the industry and broaden their experience.

Working alongside the After Sales Manager duties will include-

  • Inspecting and processing of  returns including testing/ repairs/ replacements/ credits
  • Issuing prompt communications on your actions to retailers and end consumers
  • Fielding after sales queries via telephone and email
  • Cataloguing  returns and completing reporting for the business and suppliers
  • Answering customer enquiries by phone and email
  • A broad range of admin duties
  • Compilation of samples and materials for selected shows and events
  • Packing / Unpacking transport
  • Occasional transport driver to events and assistance with set up/ breakdown 

Successful candidates will demonstrate – 

  • A strong customer service ethic
  • Excellent oral and written communications skills
  • A can do will do mentality
  • Ability to work as part of a team and under own initiative
  • Competence in computer skills, office, word, excel.
  • An understanding of outdoor gear and in particular footwear
  • Willingness to occasionally travel and availability to work selected weekends 


The post comes with an attractive package

  • Salary negotiable based on experience
  • Optional private medical care
  • Death in service benefit
  • Staff annual allowance
  • Optional company pension scheme with employer
  • Holiday allowance 22 days with lieu days for weekend work as may be required. 

Applications forms for the position can be downloaded from

Applications should be submitted by 27th July 18 to


02 Jul 2018
Closing date:
31 Aug 2018
Make an enquiry
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